Returns and exchanges


White* has a 5-day return policy: any unwanted items must be shipped/postmarked within 5 days of receipt. When using our free return service, you will be refunded in the event of theft or loss during delivery to our warehouse. White* will issue a full refund including the original shipping cost; except when Express shipping has been used.


To return or exchange items, you must request a return authorization by

Contacting us at .




Purchased items are exchangeable into a different size. Exchanges are only processed upon receipt of returned merchandise and are based on stock availability. Exchanges shipped to you free of charge. Should you be interested in a different style, please return your item/s to us and simply purchase the new piece separately at .


Receiving a refund


Your refund will be credited to your original form of payment. If the complete order is returned a refund will include White* shipping costs.

Please note that a deduction can be made if the value of the goods has been reduced as a result of you handling the goods more than was necessary.


Important information


Items must be returned to us in perfect condition: make sure all products are exactly as you received them, with tag and seal still attached.

We prefer that items are returned through White* return service to ensure they are protected and insured during transit. However, you may return the goods by any secure transport.

When using our return service, you will be refunded in the event of theft or loss during delivery to our warehouse.

Please send the package to:



Piazza Aldo Moro 3

04100 Latina





Our regular online return and exchange policy as described above applies during sale periods.




If an item received is classified as faulty and was received damaged, you must contact us within 3 days of receipt.



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Europe XXS/44 XS/46 S/48 M/50 L/52 XL/54
Denim 27-28 28-29 30-31 31-32 33-34 36
UK 34 36 38 40 42 44
US 34 36 38 40 42 44
France 44 46 48 50 52 54
IT 44 46 48 50 52 54
Japan 36 37 38 39 41 42
Korea 90 95 100 105 110 115
China 160/84A 165/88A 170/92A 175/96A 180/100A 185/104A